Please check the FAQ at the bottom of this page if you have any questions
Frequently Asked Questions
Q: When will my credit card first be charged?
A: Monthly charges occur once per month. Your first online gift is charged to your credit card on the date your transaction is made. All subsequent monthly charges occur around the 10 day of the month.
Q: Once I’ve made an online gift, how can I make changes to my account (e.g., change gift amount, change my credit card number, change billing information, change contact information)?
A: Please call (909) 763 – 5920.
Changes received the first week of the month are effective in the current month.
Changes received after the first week of the month are effective in the following month.
Q: How can I notify you if I need to stop giving?
A: If you would like to stop your monthly gift, please call (909) 763 – 5920
Cancellations received the first week of the month are effective in the current month.
Cancellations received after the first week of the month are effective in the following month.
Q: Will I receive verification of my donations for tax purposes?
A: Unless it is specially requested, all monthly donors receive a quarterly statement reflecting the previous 3 months worth of contributions. If you need a statement prior to the quarterly mail date, please contact us. We will gladly send one at your request.
Please contact us if you have any questions.
(909) 763 – 5920
Catholic Charities San Bernardino & Riverside Counties
1450 N D Street San Bernardino CA 92405